Privacy Policy

At Countryside Solutions Co, operated by Rocket Link Limited, your privacy is important to us. We are committed to protecting your personal information and ensuring it is handled responsibly and transparently in compliance with applicable data protection laws, including the UK GDPR. This policy outlines how we collect, use, and safeguard your data when you interact with us, including when you visit our website.

Who We Are

Countryside Solutions Co

works to connect rural communities with valuable opportunities, such as government-backed grants and services to improve energy efficiency.

Rocket Link Limited, a marketing company, manages our communications, services, and operations. This policy applies to all data processing activities under our brand.

Purpose of This Privacy Policy

This privacy policy explains how we collect and process your personal data, your rights regarding your data, and how the law protects you. It supplements any specific privacy notices provided on other occasions.

Our website and services are not designed for children, and we do not knowingly process data related to children.

Contact Information

If you have questions about this privacy policy or wish to exercise your legal rights, please refer to the "Contact Us" section below.

Third-Party Links

Our website may include links to external sites, plug-ins, or applications. Clicking on these links may allow third parties to collect your data. We do not control these sites and encourage you to review their privacy policies.

What Data We Collect

We may collect the following categories of personal data:

Identity Data – Includes your name, title, date of birth, and gender, contact Data – Includes your address, email address, and phone number, Financial Data – Includes proof of income, bank details, or tax statements, where necessary.Profile Data – Includes feedback, survey responses, and service interactions.Usage Data – Includes information about your website usage and engagement with our services, marketing & communications data – Includes preferences for receiving communications or marketing materials.

We may also collect and use

Aggregated Data

(e.g., demographic trends) for statistical purposes. This data does not identify individuals directly unless combined with other information.

Where applicable,

Special Category Data

such as health-related information will only be processed with explicit consent (e.g., medical documentation for eligibility assessments).

How We Collect Your Data

We collect personal data through various means:

Direct Interactions:Filling out forms on our website.Communicating via phone, email, or post.Providing documents for eligibility assessments.Third-Party Sources:Analytics providers (e.g., Google Analytics).Advertising platforms (e.g., Meta).Publicly available sources such as the Electoral Register.

Why We Use Your Data

We process your personal data only when allowed by law. Common uses include:

To Perform Contracts: Fulfilling services you request, such as grant applications.For Legitimate Interests: Improving our services, marketing, and operations, to Comply with Legal Obligations: Ensuring compliance with data protection and other applicable laws.

If we rely on your consent for specific uses (e.g., direct marketing), you can withdraw it at any time.

How We Share Your Data

We may share your data with the following entities, as needed:

Internal Team: Employees and contractors working to deliver services.Suppliers: IT providers, communication services, and other support teams.Grant Application Providers: To assist with your eligibility and application.Professional Advisers: Including lawyers, auditors, or insurers.Advertising and Analytics Partners: To optimise marketing efforts.Regulators or Legal Authorities: To comply with legal or regulatory requirements.

We do not transfer your data outside the UK without ensuring appropriate safeguards are in place.